Our 2025 predictions
As the year comes to a close, we’ve asked members of Scrumconnect’s leadership team to offer their thoughts on changes and evolutions they anticipate in the industry over the coming year.
As 2024 draws to a close, we’ve asked members of Scrumconnect’s leadership team to offer their thoughts on changes and evolutions they anticipate in the industry over the coming year. Here are their predictions:
As CEO of Scrumconnect, my prediction for 2025 is a significant shift towards Digital Transformation and AI Integration. The increasing adoption of artificial intelligence and digital technologies across industries presents unparalleled opportunities for Scrumconnect to lead in implementing AI-driven solutions and guiding organisations through transformative change.
AI will evolve into intelligent, emotionally aware digital companions that seamlessly integrate into our lives and work. These systems will have virtually limitless memory, enabling continuous learning and adaptation to provide deeply personalised, context-aware solutions. The rise of vision-enabled and task-specific AI models will revolutionise productivity, while ethical frameworks will play a pivotal role in ensuring transparency, fairness, and trust remain central to this progress.
At Scrumconnect, we are ready to lead this transformative era, leveraging AI to foster human-centred innovation across both the public and private sectors.
In 2025, finance will transcend traditional number-crunching to become a driver of growth and smarter decision-making, powered by advanced AI tools. These tools will enable real-time insights into operational efficiency and investment opportunities, fundamentally transforming the way decisions are made.
At Scrumconnect, we are committed to using finance not only as a growth enabler but also as a means to champion sustainability and transparency. Our focus is on creating a positive and lasting impact, ensuring that innovation aligns with long-term, meaningful goals.
I see the ever increasing growth of data set magnitude leading to challenges with effective and performant reporting solutions. This will require more rigour in non-functional testing, greater familiarity with the underlying technologies and architecture of PowerBI and Databricks to achieve effective quality assurance for such solutions.
I’m always full of hope for what might happen in the future, now more than ever. This past year has been one to remember!
User-centred Design
In the public sector, we’re constantly reminded of the importance of putting people at the heart of what we do. Yet, too often, we see services designed with processes and policies in mind, rather than the real people they’re meant to serve. User-centred design (UCD) flips this on its head, ensuring that services are built around the actual needs, experiences and barriers faced by users. It’s not about ticking boxes or following trends—it’s about deeply understanding those who rely on these services and creating solutions that genuinely work for them.
This isn’t just theory either. I’ve seen the power of UCD firsthand in projects where, by taking the time to engage with users properly, we’ve uncovered issues no spreadsheet or policy paper could have highlighted. When we design with the person in mind—not just the process—the outcomes speak for themselves. People feel heard, services become simpler to navigate, and trust in public institutions grows. It’s not easy work, but it’s the only way to ensure public services remain relevant and truly impactful.
Every year I ask for everyone to double-down on this for the coming year.
Let’s talk about AI
Over the last year, we’ve heard the ‘noise’ surrounding AI and how it needs integrating immediately into all things. I’ve erred on the side of caution with this. We know all too well that throwing solutions at something before understanding the problem is a road to turmoil.
AI has immense potential, but only if it’s used with care and purpose. What excites me most isn’t the fancy promises or bold headlines—it’s the quieter, smarter applications. AI can help us find patterns we might have missed, automate the mundane to free up human talent and give us new tools to solve age-old problems. But it must be done with people in mind, not just the tech. The focus shouldn’t be on ‘AI for everything’ but ‘AI where it matters most’ and in the most safe and reliable way possible.
On a slight tangential note, I do hope that more emphasis is put into ‘prompt engineering’ and ‘content design’ being linked.
I know the public sector can be more risk averse than other sectors, however, we as individuals, I implore you to jump into AI and explore. Don’t fear it, embrace it and understand its real, true limitations and equally what its power is.
Outcome Focused, Impact Driven
If there’s one mantra I always come back to, it’s this: be outcome-focused and impact-driven. It’s all too easy to get caught up in the metrics that look good on paper or the delivery of shiny new systems. But what’s the point if it doesn’t move the needle for the people or communities we’re trying to support? Outcomes and impact aren’t just buzzwords—they’re the benchmarks for whether our work has made a real difference.
For me, this means starting every project with a clear sense of what success looks like. Not in terms of tasks completed or systems implemented, but in how lives will be changed or made better. It’s about having the courage to ask tough questions: Will this actually solve the problem? Are we creating unnecessary complexity? And, crucially, is this the best use of limited resources? When we stay focused on outcomes and driven by impact, we move beyond just doing the work—we do the work that matters.
As the year comes to a close, we’ve asked members of Scrumconnect’s leadership team to offer their thoughts on changes and evolutions they anticipate in the industry over the coming year.
Scrumconnect Consulting has been awarded a two-year contract with the Ministry of Housing, Communities and Local Government (MHCLG), valued at up to £19 million.
This month marks both UK Disability History Month and the International Day of Persons with Disabilities (IDPD), occasions dedicated to advocating for the rights, inclusion, and contributions of persons with disabilities.
Scrumconnect is pleased to announce its successful award of G-Cloud 14 Lot 4 Framework Contract.
We are committed to continuously providing the best in tech with our people, practices and technology through our certifications.
Scrumconnect is committed to disability rights.
This enhanced government-endorsed standard demonstrates that we have implemented the essential plus security requirements for protecting your data, and that of your client’s, against unskilled internet-based cyber attackers.
We are a supplier on Crown Commercial Service’s (CCS) Cloud Compute 2 framework, a testament to our commitment to providing high-quality services to the UK public sector.
An integrated management system, designed for ISO 9001:2015 and ISO 27001:2015, operates across our business. These are regularly reviewed in order to ensure the continuous improvement to meet the needs of our customers and stakeholders.