We build the Right Thing
& build the Thing Right
& build the Thing Right
The best work is accomplished by team members creating together and solving problems together, that is why we have a ‘one team’ collaborative approach. Our vision is to build a consultancy where like-minded, passionate people can work, share unique ideas and bring them to life.
Transforming pension experiences: Scrumconnect creates award-winning Get Your State Pension service for DWP, serving 12m UK citizens, delivering 80% digital adoption, 95%+ satisfaction and paying £101bn annually. Discover the new era of pension management
Scrumconnect was asked to support the Compensation Recovery Unit team to map an end-to-end service, utilising existing user research and insights. The CRU project had been in discovery for 12 months but had not progressed due to limited evidence of user need, an incomplete picture of the full end-to-end service and too few examples of opportunities.
We worked with DWP Retirement Bereavement & Care to deliver end-to-end service transformation and major change through an Agile project lifecycle for the Winter Fuel Payments Service. We helped DWP work towards a vision of ensuring pensioners always get the right financial support they are entitled to, simply and easily.