I studied Data Analytics at university. When it came to my final year, I began looking into more creative fields related to my studies. A few friends sent me posts made by UX designers describing what they do during their workweek; they thought UX/UI design would suit my personality and what I was looking for. I began doing more research on UX design, and after I graduated I found a bootcamp to enrol in.
I’m working on a public sector project with DWP. We’re helping people repay their debt by optimising the platform through which this is done. We’re mindful of the sensitivities of debt, which can be a triggering subject for many people. We’re trying to make people feel comfortable and come up with payment plans and solutions.
We have daily morning scrums, and retrospectives once a fortnight where we look at the most recent design sprint. This is an opportunity for the team to evaluate what went well and to identify what needs improving. Team members are given the opportunity to offer recognition and praise to their fellow team members. I think UX/UI and Scrum methodology complement each other. The iterative method benefits everyone by ensuring we’re all on the same page, allowing non-designers to remain privy to what’s going on.
I focus on the problem at hand, typically outlined in problem statements and project goals. User testing is quite important in ensuring our solutions work in practice.
Feedback makes you a better designer; you learn how to create/adhere to UX best practices.
I’m subscribed to several blog posts, and I’m always reading articles on LinkedIn and looking at people’s portfolios to see the projects they’ve worked on. I also have a mentor who’s more senior than I am, so I learn a lot from her.
Open and honest communication. Oftentimes there can be many people working on a project, so it’s important to identify who it is I need to speak to to receive and offer regular updates to coordinate our work.
Balancing business needs with business goals. We often need to adhere to timelines and deadlines. But the user-centred nature of our work can often extend how long certain things take. Learning how to prioritise when faced with several complex problems related to user experience has been an important part of my learning. Iterative methods like Scrumconnect’s agile methodology help with this.
Empathy and communication. UX/UI designers need to be able to interact with users and stakeholders to communicate our designs. Not everyone approaches things from a tech background, so it’s important to be able to clearly relay technical matters to people from different backgrounds. HTML/CSS is also an important skill — especially within the government space. It can help you prototype quite quickly and keep platforms responsive.
Empathy. Whether I'm solving a simple or complex issue, if you try to be empathetic and place yourself in the user's shoes, you can see it from their perspective and come up with a solution that benefits them
Very diverse and warm. Everyone’s very nice and encouraging. If you want to learn something new or have new ideas, everyone’s quite happy to embrace that here.
I like the projects I'm working on; they’re very interesting. They’re real projects which impact real positively. That’s why I applied for this role, I wanted to positively help people’s lives and that’s what Scrumconnect is all about.
People’s stories keep me inspired. I come from a background of working in social care, so it's the everyday challenges people face that have always motivated me to help through problem-solving. Working in the digital realm amplifies my impact, as it allows me to assist a broader audience who rely on these services.
I'd encourage them to persist, as breaking into this industry can be challenging. However, if you’re passionate about it, the right opportunities will come. UX is fundamentally about problem-solving and assisting users—whether it’s guiding them through an application process or facilitating a purchase, it’s all about making a positive impact. If you find fulfillment in helping others and enjoy doing so, then UX/UI design could be a great fit for you.
On 5th November, leaders from across the tech industry gathered in London for the Women and Diversity in Tech and Channel Festival, where they explored key challenges and opportunities for creating a more inclusive and sustainable tech sector.
At Scrumconnect, we specialise in navigating challenges by leveraging Agile methodologies that foster resilience, adaptability, and strategic growth. We partner with clients to not only meet these challenges head-on but to turn them into opportunities for growth.
November marks National Career Development Month, a time dedicated to highlighting the significance of career growth and encouraging both employers and employees to invest in their professional and personal advancement. At Scrumconnect, we take career development seriously, providing our employees with opportunities for mentorship and upskilling opportunities.
Scrumconnect is pleased to announce its successful award of G-Cloud 14 Lot 4 Framework Contract.
We are committed to continuously providing the best in tech with our people, practices and technology through our certifications.
Scrumconnect is committed to disability rights.
This enhanced government-endorsed standard demonstrates that we have implemented the essential plus security requirements for protecting your data, and that of your client’s, against unskilled internet-based cyber attackers.
We are a supplier on Crown Commercial Service’s (CCS) Cloud Compute 2 framework, a testament to our commitment to providing high-quality services to the UK public sector.
An integrated management system, designed for ISO 9001:2015 and ISO 27001:2015, operates across our business. These are regularly reviewed in order to ensure the continuous improvement to meet the needs of our customers and stakeholders.